Insurance Account Manager

Craddock Sirius Insurance  

(Customer/Client Service and Support)

 • Charlottesville, VA USA

Job Details



Craddock Sirius Insurance has an opening for Customer Service Advocates and an Office Manager position. Both of these positions are in-office jobs. Being licensed is not required for the CSA position, but the office manager requires a P&C license. Starting salary is determined by existing insurance industry experience, management experience, education, and potential.

Account Managers are responsible for building and maintaining relationships with clients and serving as those clients’ primary point of contact for any support that is needed throughout their tenure with the agency.

Responsibilities include but are not limited to the following:

  • Support clients as needed with certificate requests, change requests, billing questions, audits, and other service needs that may arise.
  • Remarket policy renewals, contact clients, complete application forms, create renewal proposals and handle other renewal activities.
  • Review customer accounts and make recommendations on additional policy/coverage needs to ensure they are appropriately covered.
  • Review audits of policies, ensure compliance, verify the accuracy, and handle questions and concerns.
  • Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions, tasks, and service requests.

About Us

Our History Craddock Insurance Services, Inc. was established in 1984 by C. Herbert Craddock, a native of Charlottesville. Before starting his agency, Herb was already well-known in the Charlottesville community. During the prior 20 years, Herb had helped countless people by selling them life and property insurance for Prudential. All the years of experience he gained serving and helping others went into forming Craddock Insurance Services, Inc. In 1994 Herb hired his son Chic to join the rapidly growing business. On January 1, 2009, Chic became the President and CEO of the agency after spending over 15 years learning about the business and working in its various positions. He has continued to run the agency in a fashion that our old and new clients can depend on. Company Expansion In April 2020, Miguel Coradine of Sirius Insurance joined forces with Craddock Insurance to actively grow and serve even more people in Charlottesville and its surrounding communities. Miguel specializes in helping both the English and Spanish-speaking communities alongside his wife, Karolina. Service Starts Here That’s how we want our clients to feel when they call Craddock and Sirius Insurance. We offer a full line of property and casualty products: Home, Auto, Business, and Commercial. Other personal lines include Life, Medicare Supplement Plans, and various retirement products.

Why Us

Opportunity: You will have a reliable base salary with the ability to richly supplement that income with light sales and account rounding of an existing book of business.

Longevity:  Our colleagues stay here because they belong; tenures range from 27 years to 4 years.

Atmosphere: Nice office, willingness to share, and help each other grow. We have a casual but supportive work environment, and you will not be micro-managed as long as you do your job.

Respectful: We understand you have a life and family outside of work. When time off is needed or emergencies arise, you can attend to those needs without feeling threatened or disrespected.

We have an open-door policy, and everyone is encouraged to communicate openly and offer constructive advice to improve the workplace and our customer service.

Your professional and personal goals are essential to everyone, and sharing is encouraged.

We are open to, but not limited to:

  • Race and Ethnicity
  • Age and Generation
  • Gender and Gender Identity
  • Sexual Orientation
  • Religious and Spiritual Beliefs

Let us be the best place you’ll ever work!

Benefits offered:

  • Individual Health is 70% company-paid.
  • Dental and Vision benefits are 100% company-paid.
  • Flexible time off benefits: FTO starts at 4 weeks (personal and sick combined).
  • In addition to your FTO, there are 10-12 days of paid holidays off.
  • A break room stocked with complimentary goodies such as coffee, tea, and snacks.

Education Level:

High School Diploma/GED or equivalent experience.

Must Haves

  • Organized, detailed oriented, dependable
  • Adaptable in a fast-paced environment with changing technological demands
  • Well-developed interpersonal and communication skills
  • Professional appearance with a caring and friendly demeanor

Good To Have

  • Bilingual, able to speak English and Spanish.


Charlottesville, VA

Compensation Range

¤45,000.00 - ¤60,000.00  Yearly


  • Healthcare
  • Dental
  • Vision
  • Education Assistance
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Days
  • Paid Jury Duty Leave