Summary

If you have a passion for pets and are looking for a fun work environment, then come join our Pack! 
We're a locally owned franchise, operated by neighborhood pet lovers, who demonstrate our Paw Print core values of being  
pet-centric, trustworthy, knowledgeable, and neighborly.  
 
Job Responsibilities:

• Serve as a role model for the team, demonstrating our Paw Print core values
• Partner with your Store Team Leader to train, coach, and lead the team members in achieving exceptional metrics in neighbor engagement, sales, and store operations
• Accurately complete paperwork, reporting and POS transactions
• Ensure store is clean, the animals are well cared for, and cash handling, safety and security standards are followed according to company policies
• Help to build partnerships with local rescue groups and charities
• Assist in identifying, interviewing and selecting new hires

  Qualifications:

• Have a genuine passion for pets and an interest in pet care and nutrition
• Have solid communication abilities with leadership skills and an attention to detail
• 2+ years of retail experience, managing a team in leadership role
• Able to multi-task and work in a fast-paced environment
• Be able to work a flexible schedule including weekends and holidays as needed
• Be able to operate and use all equipment to run the store, including a forklift

LOCATION: Montgomery, IL

About Us

LH MERCANTILE  Funny name – Fun place to work!

Being a locally owned franchise of Pet Supplies Plus, we offer the best of both worlds. We have the structure and services of a large company with a fun, family culture of a small business. 

Our Pack - collectively a group of hard-working pet lovers – acts out of compassion and passion, connecting people, pets and community. We’ve created a supportive, inclusive culture based on our Paw Print core values of being pet-centric, trustworthy, knowledgeable, and neighborly. Whether you’re seeking your first job or you’re a retail-pro looking for a career shift, you can find a home with us. 

 When you have a passion for the work you do, you are naturally ENGAGED, HAPPY, and EAGER TO LEARN. Passion shows desire or enthusiasm for something - and with us - it's pets!

“What started out as my first job, ended up becoming my growing career. I joined LH Mercantile way back in 2007 as a team member and worked my way up as a key manager, assistant; and today, I'm running my own store!”  –  Joey Keehn, Store Team Leader - Streamwood

“I've been a groomer for more than 20 years and was a Grooming Trainer for a major competitor. When I join LH Mercantile to build their grooming department back in 2014, it was a leap of faith. I didn't know what the future would hold, but I've had the opportunity to work with so many amazing groomers from different backgrounds. Today, we even have a grooming academy to train people to become groomers!  We didn't just build a team, we've become a family.”  –  Liz Slottag, Director of Grooming Services - LH Mercantile

The Leader of Our Pack
"Being involved in our communities isn't a company policy, it's really a calling for most of us. We regularly host adoption events for local rescue groups and support them financially to help them continue their worthwhile efforts. We are active in numerous fundraisers and programs with local schools, chamber of commerces, and park districts. These opportunities not only help our local communities, but it helps us connect with our neighbors and their pets as well.” – George Lennon, Franchise Owner - LH Mercantile

If you’re looking to join a rapidly growing company in a thriving industry that cares for its team members just as much as the wellbeing our the animals they love, then you belong in our pack! 

Why Us

Why Become Part of Our Pack?

At LH Mercantile, we don’t sweat the small stuff. Life is too short so we’ll learn together and maybe have a good laugh later. Whether it’s helping size a puppy for a new leash, collecting product for online orders, or carrying bags out to a neighbor’s car, you’ll always have tasks to do and things to learn and we try having fun doing them.

We go out of our way to make sure our team is capable to serve our neighbors (our customers). We have an onboarding training program followed by continuous learning opportunities to expand your pet care and nutrition knowledge and build  sales skills and competencies. Some of the ways we serve our neighbor are through our: 

• Self-serve pet washes
• Full-service grooming salons
• 1-hour curbside pickup service
• Same-day delivery and autoship services
• PSP Rewards Program that allows neighbors to earn points for every purchase
• Bone Appetite pet bakery
• Specialty pet foods and treats (raw, freeze-dried, and lightly cooked)

LH Mercantile has three career paths that you can choose from:

1. Team Member: We have full or part-time Team Members or Delivery Drivers
2. Team Leaders: We have full or part-time Key Team Leaders, full-time Assistant Store Team Leaders and Store Team Leaders
3. Grooming: Paragon Grooming Trainees (for Team Members who want to learn to become a groomer - no experience necessary). We part-time dog Bathers/Brushers, full or part-time groomers, and full-time Assistant Groom Leaders and Senior Salon Leaders

LH Mercantile, LLC, a franchise of Pet Supplies Plus, is locally owned and currently has 14 locations throughout the Chicago suburbs and Northwest Indiana. We provide curbside pickup, delivery and autoship services. Most of our locations have self-service dog washes and full-service grooming salons. We provide a vast array of pet foods, treats, supplies and accessories for dogs, cats, small animals, birds reptiles and fish. We’re mostly proud of our knowledgeable team, who love pets and are eager to help pet parents.