Summary

Are you a highly-motivated individual with great communication skills? If so this may be for you! Amerisan has enjoyed 16 years of solid growth and has ambitious goals for the future. Every day we’re blazing trails, engaging with clients across the nation, and collaborating with colleagues to fulfill the Amerisan vision of Excellent Meticulous Customer Service.

The Client Care role is a critical liaison between the customer and Amerisan, and relies on great teamwork internally with sales, supply chain, warehousing and logistics to provide the WOW service we have become known for! We work on the concept of outside rep and an inside wingperson, with this position being the wingperson.  We go by the principle of SOP which for us means “SERVICE OVER POLICY”. As long as something is not illegal, immoral or won’t bankrupt us, it's in your power to satisfy the client.

Expectations:

**Monthly team performance bonuses**

RESPONSIBILITIES

• Provides excellent service to internal and external customers to improve quality of service, productivity and profitability
• Competently navigate business systems to manage the receipt, placement and satisfactory completion of all customer orders through delivery in the most profitable and practical manor
• Learn and understand product details, release dates, pricing, etc. and answer questions from accounts and sales reps about the product
• Work closely with your outside rep to ensure customers' needs are taken care of quickly and efficiently and strategize for client growth
• Tracks and monitor sales orders from start through completion in accordance with company policies
• Take ownership of processes related to invoicing, pricing, rebates, discrepancies, disputes, credit/debit memos
• Prepares customer quotation requests and maintain CRM as required
• Provides service and support to the sales team and assist as needed
• Implements proactive selling opportunities where possible. This includes upselling and ensuring orders comply with our Terms and Conditions of sale.

About Us

At Amerisan, we share; we deliver; we care. As the leader in food safety products and solutions, our deep focus on the food processing industry gives us insight and expertise on the specific needs of operational safety and sanitation. Clients across the country rely on us to provide superior products that meet strict governmental compliance standards, ensure sanitary conditions, and facilitate smooth and efficient operations. The corporate offices is located in Pennsylvania with locations across the US. Our entire staff upholds our high standards of service, integrity and urgency to satisfy.

Why Us

Amerisan’s Purpose is “We Care." We’re a great team, with a great purpose, and a great culture. We utilize constant connectivity enabled through our cloud based platforms, and modern facilities. We care about the planet and believe that recycling plastic is our environmental responsibility which is why we partnered with the recycling group Recircle.

Knowing that Team Work makes the dream work, we have regular team activities such as: Amerisan Football League, bowling, laser tag, axe throwing, escape rooms, office Olympics and birthdays with surprises. We also offer free lunch Fridays, and flexible work hours with the ability to work from home or go to an appointment.

Enthusiasm and dedication characterize our AMERISAN Team, and empower each member to take ownership of our Client’s needs, treating each one as we would like to be treated ourselves. With a strong sense of urgency, humility, and sincerity, great feats of Exceptional Client Dedication are accomplished every day.

One of our employees stated "I've worked for fortune 500 companies before, and I've also worked for a really small family-owned company. What I love about Amerisan is we have fortune 500 goals but still maintain that family-owned feel which makes coming to work every day enjoyable and rewarding."

Enthusiasm and dedication characterize our AMERISAN Team, and empower each member to take ownership of our Client’s needs, treating each one as we would like to be treated ourselves. With a strong sense of urgency, humility, and sincerity, great feats of Exceptional Client Dedication are accomplished every day.