Customer Service Representative - Personal Insurance

Wilkins Insurance Agency  

(Customer/Client Service and Support)

 • Winchester, VA USA

Job Details



Wilkins Insurance is a family-owned business representing Erie Insurance Group. We are seeking a strong relationship builder and service-oriented Personal Lines Insurance Agent to grow the team and provide individualized service to our clients!

Job Type: Full-Time 

Schedule: 8:30 a.m.-5:00 p.m. (37.5 hours work week) M-F 

Work Arrangement: In our office located in Winchester, VA

License: Property & Casualty License or willing to get your license 

Culture: Friendly, warm, Relationship-Driven, Excellent Employee Benefits 

Industries that Transition well: Banking, Title Company, Claims, Inside Sales

Are you:

  • An experienced Personal Lines Account Manager.
  • With a passion for serving and pride in educating customers.
  • Committed to Client Success with an eye for detail.
  • Possessing a Professional Demeanor.
  • Excellent time management skills, self-starter, with a positive attitude

Come join our team!

About Us

Wilkins Insurance Agency’s agents have been providing home and life insurance along with business and auto insurance products to the Shenandoah Valley since 1972.

A second generation family owned business the agency has been operated by Brian Wilkins since 2012. Conveniently located on Rt. 11 South in Winchester, we offer easy access for the surrounding communities of Frederick, Clarke, Warren & Shenandoah counties in Virginia as well as West Virginia and Maryland. As licensed agents representing Erie Insurance Group, Progressive, Foremost, Northern Neck, and multiple other companies, we offer a wide range of auto insurance, home insurance, life insurance and business products to meet your specific requirements. Whether you are new to the insurance market or are simply looking to review your current insurance package, our friendly and knowledgeable staff is willing to assist you. We invite you to call, E-mail or stop by our office for a personal no obligation quote.  Our agency and all of our insurance partners are committed to maintaining a high standard of excellence and establishing a strong relationship of mutual trust and service to each of our clients.  We offer a full range of high quality life insurance, home insurance, auto insurance and commercial insurance products plus personal attention, full-time professional service, competitive pricing and an experienced staff of conscientious professionals.  We now offer Medicare Supplement and Long Term Care!   Our agency’s goal is to give every client the quality life insurance products they require, while providing them with the comprehensive, personal service they deserve. While the latest technology drives our agency operations and our insurance processes, good, ole fashioned customer service is our trademark. On-line and phone services are readily available to accommodate the needs of our busy customers, but we still enjoy the chance to meet with you personally and talk face-to-face. Wilkins Insurance Agency, Inc. is licensed to conduct business in Virginia, West Virginia and Maryland. The information on this site is a solicitation to conduct business only in the aforementioned states of authority.

Why Us

Let us be the best place you’ll ever work!  Here’s what we offer:

We have a casual but supportive work environment and offer competitive compensation and benefits.  Starting salary is determined by experience, education, and potential.

Benefits offered:

  • Christmas Bonuses
  • Potential for Commission and additional bonuses
  • We pay 100% of individual Healthcare Insurance
  • Profit Sharing after one year
  • 10% HSA reimbursement after one year
  • 11 paid holidays

Education Level:

High School Diploma/GED or equivalent experience.

Must Haves

  • Property & Casualty License OR willing to get your license
  • Experience supporting personal lines accounts
  • Microsoft Office
  • Relationship builder and service oriented
  • Attention to detail
  • Excellent phone and email etiquette
  • Team Mentality

Good To Have

  • Insurance industry experience
  • Property & Casualty License in VA


Winchester, VA
  Open to Relocation

Compensation Range

¤45,000.00 - ¤55,000.00  Yearly

Offers Commissions

Offers Bonuses


  • Healthcare
  • Education Assistance
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Days
  • Health Savings Accounts (HSAs)
  • Life Insurance
  • Paid Jury Duty Leave